Healthcare · Care management · 2026

Unicare

Compliance built into the workflow, not bolted on at audit time.

A care management platform for NDIS and aged-care providers, shipped across web, iOS, and Android. Six integrated modules plus an AI suite that turns a shift recording into a compliant case note, with multi-tenant white-label in the core so every provider runs on their own brand.

Client: Unicare (unicarehub.com.au)
Role: Full-stack platform: web, iOS, Android, AI, and infrastructure
Built with: CRM, SaaS, Mobile App, AI Automation, AI Agents, RAG

Start a project Visit Unicare

Unicare NDIS care management dashboard by IrenicTech: staff on duty, outstanding cost and service hours at a glance, with an attention panel escalating emergency alerts for staff assignment

Shipped in 2026

Isla, the Unicare in-app AI assistant, answering questions about clients, staff, appointments, and billing beside a live compliance table

Unicare AI recommended actions: AI-generated follow-up tasks raised from case notes and documentation, each with a priority and a due date

The Unicare mobile app showing a support worker's appointment calendar, with the Ask Isla assistant available from the same screen

Unicare mobile emergency alert screen: a support worker choosing an alert type from medical emergency to behavioural incident, each carrying its own severity

40%

Admin time cut

Web + iOS + Android

Surfaces shipped

Audit-ready

By default

Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.Compliance built into the workflow, not bolted on at audit time.

The story

How it came together.

Outcome

Unicare cuts admin time by around 40% for NDIS providers, keeps every case note, incident, and participant interaction audit-ready by default, and frees staff to deliver participant-centred care instead of coordinating tools. The platform is live, shipped across web and both mobile stores, and powering hundreds of NDIS provider workflows today.

Problem

NDIS and aged-care providers run their day-to-day on a stitched-together stack: rostering in one SaaS, case notes typed after shifts, incident reports in a shared inbox, and audit evidence assembled by hand at inspection time. The result is 30 to 40% of clinical and admin time lost to coordinating tools instead of caring for participants.

Approach

IrenicTech designed and shipped Unicare end to end. One operating platform across web, iOS, and Android with six tightly-integrated modules (Client Setup, Live Staff Dashboard, Emergency Alerts, Task & Workflow, Form Builder, and Appointments) plus a full AI suite: Isla the in-app assistant, AI monitoring and notifications, smart staff suggestions for appointments, AI-drafted incident responses, and voice-to-record case notes that turn a shift recording into a compliant case note in seconds. Multi-tenant white-label is built into the core, so every provider runs on their brand.

Visit Unicare

As an engagement

This was a AI Native + SaaS Platforms + Mobile App Development build.

If that shape matches what you are planning, these are the same engagements written up in full: what we deliver, how it is scoped, and what it costs to find out.

Building something like this from Texas? See our page on app development in Austin.

Start a conversation

Tell us what you’re building.

Share the essentials and we’ll reply within 4 hours with a real next step, not an auto-responder.

What happens next

We reply within 4 hours, from a real person, not an auto-responder.
A short scoping call to understand the goal, constraints, and timeline.
A fixed-scope discovery sprint: a working prototype and a written estimate.

Email: info@irenictech.com
Office: Austin, TX, United States
Hours: Mon–Fri · Async + scheduled calls

More work

Keep exploring.

All work